Responding to high conflict communications: personal attacks, hostile email and social media meltdowns.
Based on the book and training by Bill Eddy, LCSW, Esq.
A BIFF response style is easy to remember, hard to do. It takes practice! BIFF responses apply to any communication, anywhere earning you respect and contributing to your success while responding quickly and civilly even to people who treat you rudely.
Learn about and practice basic BIFF responses during this brown bag lunch session.
Brownbag Lunch Format:
11:30 Mingling, lunch, introductions
12:00 Interactive presentation
1:00 Wrap up and networking
Bring your lunch! RTG provides utensils, plates, cups, mugs, napkins, filtered water, coffee, tea, hot water.
Fee: $35 non-refundable
Purchase price is non-refundable. However, sometimes life happens and you just can't make it. Please let us know up to 2 hours in advance if you won't be able to join us. We will issue a workshop credit for you or your designee to apply towards a future Lunch 'n Learn event.
WORKPLACE NOTE: This event is an abbreviated version of a half-day workshop that can be customized for your workplace.
* Bill Eddy's book can be purchased from Unhookedbooks.com